Shipping & delivery
Your item will be requested from the designer. This will be marked on the product page and you may need to allow some additional time for delivery. If an item is categorised as ‘made to order’ the timeline for delivery will be stipulated on the product page.
You will be able to track your order at any time using the provided tracking number.
We aim to dispatch orders within 48 hours. As we work with designers from different countries, items are sent from different locations, therefore please be considerate knowing its the maker and their small teams who are personally wrapping and shipping your items. Estimated delivery times are to be used as a guide only from the date to dispatch and The Clothing Lounge is not responsible for any delays cause by custom clearance or payment authorisation
If you live in the UK it typically takes 5-8 working days. Total shipping cost will be automatically calculated during checkout. Kindly note we are experiencing some COVID-19 & Brexit related delays
International shipping can take up to 7- 20 working days depending on your proximity
You can order multiple products from different designers for one flat delivery fee
As soon as we have shipped your order you will receive an email stating the tracking number.
Please keep in mind that our shipping times are indicative guides only and are based on time from dispatch. If your item is made to order then delivery times will be longer
Made to order items will not be shipped staight away. You will be notified on estmated delivery times as it will vary from each designer and there location
You can shop at The Clothing Lounge without creating an account. However, if you register with us and you'll be able to enjoy the following benefits:
Track your orders and review past purchases.Add products you love to your Wish List. Preview our new collections and register your interest for your favourite pieces.Save your address and card details so you can shop even quicker next time
All our items are genuine and have been sourced directly from the designer. All items will come with authenticity cards, dust bags, and leather tag
We currently do not offer a repairs service but this is something we are working on.
We’re really sorry if you’ve received a faulty item. We kindly ask for all customers to message our Customer Care team within 5 days if receiving the order with images and advise of any fault details, our team can then advise on the next steps.
Please log on to our returns portal to log your return, don’t forget to select ‘Faulty’ when asked for a reason for your return and attach a clear image of the fault. If you’re not able to create a return, please get in touch with our Customer Care team and they will gladly help you further.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded, this is down to the discretion of our returns team.
If this is outside of your returns window of 14 days, please contact a member of our team as soon as possible and they will be happy to help you resolve this.
We certainly can. You may add more than one address to your account details and may send any order to any UK address. Your account will default to one address so don't forget to select the right address when you order next time.
All items shown on the website are in stock. However, please note that putting an item in your shopping bag does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.
As we like to offer you new and exciting products regularly we don't tend to restock a lot of our items again.
You could also look for something similar? All you need to do is type a description into the search box on our website. You can narrow down the selection by using our filter section on the left hand side of the screen.
Our New In section includes all our latest items, so it's always worth having a look on there for inspirations
If an item is listed as out of stock then it is currently unavailable but will be ready to order as soon as we receive new stock. However, because we retail many items that are unique or very limited productions, once some pieces are gone they are gone forever!
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by The Clothing Lounge partner carriers. We work hard to subsidise these costs for you. The shipping charges are displayed on the order confirmation page.
We ship worldwide using DHL or UPS for international delivery
In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any additional charges on a parcel must be paid by the person receiving the parcel.
Delivery duties are not included in the item price when shipping to most countries. This means If you are ordering from within your own country zone, you may be liable to pay import duties, VAT or local Sales Taxes where applicable on receipt of your order
The Clothing Lounge has no control over these charges and we can not tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It is a good idea to contact your local customs office for current charges, so you are not surprised by charges you were not expecting.
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days start from the day after you receive your order. We need written confirmation of cancellation from you, so you'll need to contact us quoting your order number. If you have already received your order, you will need to return all of the items in the order. The items must be in their original condition and will be inspected once we have received them. We try to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will email you your tracking details once your order has been
dispatched. The waybill / tracking number is the best way to track your
You can track your order via the information given on the shipping
confirmation email (waybill) and on the accounts page on our website.
Alternatively, there may be an address query that requires the courier to contact you.
To help make delivery as smooth as possible please ensure you include
correct details for both your contact number and email when processing
an order through our store.
Before contacting our customer service team, we always recommend you check for a card or with your neighbours in case they have signed for your delivery.
If you have checked these options and still can not locate your parcel,
please email our customer care team at firstname.lastname@example.org We will open an investigation.
Please note you will need to do this within 14 days of your delivery date.
Any parcels that have had a signature release given, we sadly can not be held responsible for. We would like to kindly advise that we have to allow our courier time to
conclude their investigation before we can proceed on to the next steps.
If delivery has been completed with our courier correctly, then sadly
any parcels that are lost or stolen can not be covered by us.
Someone else can sign for your delivery, however we sadly can not accept responsibility if the signature received at the delivery address is not the intended recipient.
With some couriers it
is possible to leave your parcel with a neighbour, in a safe place or
collect from one of their many collection points.
Any parcels that have been given a signature release, unfortunately can not be refunded or replaced, if our courier has delivered correctly.
We generally advise that a signature is needed upon receiving your order.
COVID safe deliveries are also currently being adopted by some
couriers, this will mean in some cases deliveries will not need a
signature due to COVID safety fears.
We would recommend- where
possible- signing for your order as customers are liable for any parcel
left without a signature if done at their own request.
Returns & refunds
All returned items must be logged on our our online returns portal and sent back to our warehouse within 14 days of delivery in order to be eligible for a full refund.
Eligible returned items can be refunded via the original payment method or via store credit. Please log all returns on our returns portal to ensure our team can pick this up.
Items must be returned in their original state with all tags still attached and in their original packaging. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted.
Unfortunately, items that are returned without their original tags attached will not be accepted.
Swimwear bottoms will be shipped with a hygiene protector sticker in place. Please be advised that any bottoms with this removed will not be accepted for returns. If this sticker is missing when the order reaches you, please let our email@example.com team know as soon as you receive the item.
Returns on sale items are accepted.
You cannot return items that have been made to order or personalised for you.
To make a return, please visit the link provided in order to start your returns process, all returns must be made through the returns portal.
You will need your order number including the hashtag, and the email address you have ordered with.
Once your label has been approved by our returns team you will receive an email response with your returns address
You can access our returns portal using this link provided.
The cost of returns must be covered by the customer.
The parcel remains your responsibility until it arrives with us,
remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it
Please ensure you include a copy of your invoice on the outside of the parcel, failure to do so can cause delays in your refund being processed.
For international orders, please ensure you mark your parcel as “RETURNED GOODS”, with the country of origin marked on the customs declaration as The Clothing Lounge and our designers will not be held liable for any import duties any charges will be deducted from your refund.
If this instruction is not carried out, the cost of any customs duties
may be deducted from your refund value or the item may be returned back to you at your cost
We can not offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.
Timeframes for refunds vary depending on the original payment method.
We aim to process a refund within 5 working days of receiving your
returned goods, but this can increase to 10 working days during busy
Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.
Klarna - If you've paid your full invoice, you'll receive a refund from
Klarna within 5-10 working days for the items you returned. If you have
any questions about your Klarna account, please visit https://www.klarna.com/uk/customer-service/
Returned items will be refunded excluding the cost of shipping
Our customers have the option to check out in four currencies as mentioned
below. Please look for a currency symbol at the bottom of the website to
Please note some delivery locations are only available in one currency.
All the garments you see in our photos are the garments you will
receive. From time to time there may be some discrepancies, this is
usually due to the varying devices upon which the products are viewed.
Our printed items also do vary across garments, sadly we are unable to
guarantee a print as each item is individually sewn and this depends on
Once your order has been placed you cannot make any changes.
The Clothing Lounge is happy to accept cancellations through our customer service team up to 15 minutes after you have placed your order. After that, you cannot cancel your order, but you may return it once you have received it, if you wish. Please firstname.lastname@example.org your order reference number in order for your cancellation to be processed.
You will receive regular email updates on your order
We strongly advise our customers to check their junk folders and any
other folders in their email inbox. Should you still be unable to locate
the correspondence, get in touch, there may have been an error with the email address we have.
We take security very seriously indeed, so your details are safe with us. At The-clothinglounge.com all payments are made using the most advanced technological systems and coding methods. The Clothing Lounge also supplies SSL certificates and 3D secure for your safety to our secure online payment gateway that encrypts your card details in a secure host environment and is a fully approved Level 1 payment service provider which complies with the Payment Card Industry Data Security Standard (PCI DSS).
No cardholder information is ever passed unencrypted and can never be examined, used or modified by any third parties attempting to gain access to sensitive information.
PayPal delivers one of the most secure platforms in the world. All information you enter through PayPal is secured and encrypted on PayPal servers.
We will certainly do all we can to amend your order, however this is not
always possible due to how quickly we aim to process and pack orders.
If you do make a mistake when placing your order, please contact our customer service team as soon as possible at email@example.com
If you could email us with the subject header CANCEL/AMEND ORDER and
your order number, this will give us the best possible chance of
amending your order.
Our team will absolutely do our very best to make amendments but sadly cannot not guarantee it.