RETURN & REFUND
If for any reason you are unhappy with your order, we allow up to 14 days for returns, from the time you received your goods for a full refund on unwanted items.
You will need to email us at firstname.lastname@example.org stating the reason for your return
When you return your order, just pop your returns note in the parcel with the reason code
We’ll send you an email as soon as we’ve received your return(s) back to our Head Office.
If you've returned more than one order in the same parcel, please allow up to 72 hours for all returned items to be processed.
WHAT HAPPENS NEXT
We will send you an email as confirmation once we have received your return. All items are inspected to ensure that they’re in the same condition as they were dispatched in.
All refunds will be automatically issued to the payment method which was used to place the original order. Refunds can take up to 7 working days to process (excluding bank holidays and weekends) from the date your returned item is received. Shipping costs will not be refunded.
- Your returned items must arrive back to us no later than 14 days after you’ve received your order. Any later your item will be returned to you.
- We try hard to accept all returns as long as they’re securely packed and it complies with our returns policy
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
- Any returns that are damaged, soiled or retuned without original labels may not be accepted and may be returned directly to the you
- Products must be returned, unwashed, unworn, undamaged, unused in a re-saleable condition with all tags intact
- Footwear will only be accepted if returned in the original box in an undamaged condition
- In the interests of hygiene we do not offer refunds on pierced jewellery, hosiery, underwear or swimwear, unless they are of unsatisfactory quality or unfit for purpose
- If your item is faulty, received damaged or with a manufacturing fault we can offer an alternative such as repair or exchange for the same item
- The parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it
- Returned items will be refunded to the original payment method, excluding the cost of shipping
- If you are outside Europe it is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as The Clothing Lounge will not be held liable for any import duties
- If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost
- We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer
Return and refund